The baby was only 3 days old when I received the phone call. It was from a dad and I always know I’m working with a great family when dad is on the phone for the new mama who needs breastfeeding support. And it probably also means that they’re in distress.
The new baby girl, Sofi, was chomping at the breast every time she’d nurse. I knew this meant that mom was in pain and that the baby wasn’t getting much milk (or colostrum, which is the first milk), either. I started asking questions about the baby’s birth.